General Billing Questions
Q: How does SendyScale pricing work?
A: Our pricing is based on monthly or annual plans, with different tiers based on your email sending needs. All plans include unlimited subscribers and essential features.
Q: What's included in my subscription?
A: Every SendyScale subscription includes:
- Automated Sendy deployment
- Free SSL certificate
- White-label domain capability
- Email authentication setup
- Technical support
- AWS SES integration
Q: Can I change plans anytime?
A: Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.
Q: Do you offer refunds?
A: We offer a 3-day free trial for all plans. After that, we handle refund requests on a case-by-case basis.
Payment Questions
Q: Which payment methods do you accept?
A: We accept:
- Major credit cards (Visa, Mastercard)
- PayPal
Q: How do I update my payment method?
1. Log into your dashboard
2. Go to Billing & Invoices
3. Select "Payment Methods"
4. Add or update your payment information
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and never store your full credit card details. All payments are processed through secure payment STRIPE.
Subscription Management
Q: How do I cancel my subscription?
A: You can cancel your subscription at any time through the dashboard. Simply delete your instance, and your billing will be automatically cancelled.
Q: What happens to my data if I cancel?
A: Upon cancellation, we maintain your data for 30 days before permanent deletion. You can export your data during this period.
Q: Can I pause my subscription?
A: While we don't offer a pause feature, you can downgrade to a lower plan or cancel and restart your subscription as needed.